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    Terms & Conditions

    About Us

    About the Funeral ("us", "we", "our") is not a broker - We are a website and price comparison and review service that can be used, amongst other things, to find the funeral provider or funeral services that matches your needs. We currently compare prices and provide client reviews for UK funeral director services and pre-paid funeral plans.

    Summary

    The Website ("the Site") and price comparison technology has been designed to allow private individuals or businesses seeking services and products on their own behalf to find the prices from UK funeral directors and pre-paid funeral plan providers online.

    Therefore, if you are:

    you are permitted to use the Website and price comparison technology on a temporary basis to find the prices from UK funeral directors and pre-paid funeral plan providers online. When comparing services or providers you must ensure that you enter complete and accurate information so that we can provide you with appropriate price comparisons.

    The use of this site is intended for United Kingdom residents only. Nothing set out herein shall constitute an offer or promotion for products or services outside of the United Kingdom.

    This website is for non-commercial use, meaning it is only for personal use or for businesses seeking a product directly for that business only. Unauthorised commercial or bulk use may slow down the speed of the service we can provide for our customers. We will monitor the use of our services. If we detect commercial or bulk usage before we have sent the results of our search, we may abort the search. In any event, we reserve the right to take action against those using our service in an unauthorised way, to prevent disruption of our service to genuine customers, and to recover any losses we suffer.

    The Terms and Conditions below set out how use of the Site is to be governed and what to do in the event that you have a complaint about us or any of the providers of services.

    General

    This Agreement applies as between you, the User of this Website and About the Funeral, the owner(s) of this Website. By using this Website you are agreeing to these Terms and Conditions. If you do not agree to be bound by these Terms and Conditions, you should stop using the Website immediately.

    1.
    Definitions and Interpretation
    In this Agreement the following terms shall have the following meanings:
    "Content" means any text, graphics, images, audio, video, software, data compilations and any other form of information capable of being stored in a computer that appears on or forms part of this Website;
    "us", "our", "ours" and "we" means About the Funeral the trading name of About the Funeral Limited (07958599) and whose registered address is St Line House, Mount Stuart Square, Cardiff Bay, Cardiff CF10 5LR;
    "Service" means collectively any online facilities, tools, services or information that About the Funeral makes available through the Website either now or in the future;
    "you", yours", "user" or "users" means any third party that accesses the Website and is not employed by About the Funeral and acting in the course of their employment;
    "Product or Service Providers" means any product or service provided by a manufacturer, supplier, distributor or provider advertised on the Site or otherwise made available on this Site;
    "Quote" means a price provided by a service or product provider based upon the information You have provided and for the purposes of comparison against other service or product providers. We make no representation or provide any assurance as to the availability, accuracy or suitability of the product or service for which a price comparison has been provided;
    "Services" means the services available to you through this Website, specifically the provision of a price comparison website for use in procuring or comparing funeral services and/or plans;
    "System" means any online communications infrastructure that About the Funeral makes available through the Website either now or in the future. This includes, but is not limited to, review facilities, web-based email, message boards, live chat facilities and email links;
    "Website" or "Site" means the website that you are currently using (www.aboutthefuneral.com) and any sub-domains of this site unless expressly excluded by their own terms and conditions.

    On the website the following terms shall have the following meanings:

    “Independent” means a business entity which is owned, controlled and operated by a single person, family, or number of shareholders through the company itself or a parent/group company structure, which may or may not include investor shareholders.

    “Co-operative” means a business entity which is ultimately owned and controlled by a number of shareholders. Each shareholder contributes capital in the business and shares in the profits of the business on the basis of a one-member, one-vote principle and not in proportion to his or her equity contribution, and may or may not participate in the day to day control and operations of the business.

    “Public company (plc)” means a business entity that has shares which are traded freely on a stock exchange and can be bought and sold by anyone. Public companies are heavily regulated and are required by law to publish their financial position. Also called publicly held company.

    2.
    Intellectual Property
    2.1
    Subject to the exceptions in Clause 4 of these Terms and Conditions, all Content included on the Website, unless uploaded by Users, including, but not limited to, domain names, logos, trademarks, service marks, database rights, rights in design, rights in knowhow, patents and rights in invention (in all cases whether registered or unregistered and including all rights to apply for registration) text, graphics, icons, images, sound clips, video clips, data compilations, page layout, underlying code and software, domain names and all other intellectual or industrial property rights in any jurisdiction is the property of About the Funeral, our affiliates or other relevant third parties. By continuing to use the Website you acknowledge that such material is protected by applicable United Kingdom and International intellectual property and other laws.
    2.2
    Subject to Clause 4 you may not reproduce, copy, distribute, store or in any other fashion re-use material from the Website unless otherwise indicated on the Website or unless given express written permission to do so by About the Funeral.
    3.
    Third Party Intellectual Property
    3.1
    Unless otherwise expressly indicated, all Intellectual Property rights including, but not limited to, Copyright and Trademarks, in product images and descriptions belong to the manufacturers or distributors of such products as may be applicable.
    3.2
    Subject to Clause 4 you may not reproduce, copy, distribute, store or in any other fashion re-use such material unless otherwise indicated on the Website or unless given express written permission to do so by the relevant manufacturer or supplier.
    4.
    Fair Use of Intellectual Property Material from the Website may be re-used without written permission where any of the exceptions detailed in Chapter III of the Copyright Designs and Patents Act 1988 apply.
    5.
    Links to Other Websites This Website or emails sent to the User by About the Funeral may contain links to other sites. Unless expressly stated, these sites are not under the control of About the Funeral or that of our affiliates. We assume no responsibility for the content of such web sites and disclaim liability for any and all forms of loss or damage arising out of the use of them. The inclusion of a link to another site on this Website or via email does not imply any endorsement of the sites themselves or of those in control of them.
    6.
    Links to this Website Those wishing to place a link to this Website on other sites may do so only to the home page of the site www.aboutthefuneral.com without prior permission. Deep linking (i.e. links to specific pages within the site) requires the express permission of About the Funeral. To find out more please contact us by email at support@aboutthefuneral.com.
    7.
    Providing "Reviews" on products or service providers
    7.1
    When submitting reviews or ratings through our System on the Website you should do so in accordance with the following rules and our Moderation and Review and Response Policies, which can be viewed by clicking on the link. Any dispute as to the applicability of these rules to any submissions made by You will be determined by us and at our sole discretion:
    7.1.1
    You must not use obscene or vulgar language;
    7.1.2
    You must not submit Content that is unlawful or otherwise objectionable. This includes, but is not limited to, Content that is abusive, threatening, harassing, defamatory, ageist, sexist or racist;
    7.1.3
    You must not submit Content that is intended to promote or incite violence;
    7.1.4
    It is advised that submissions are made using the English language as we may be unable to respond to enquiries submitted in any other languages;
    7.1.5
    The means by which you identify yourself must not violate these Terms and Conditions or any applicable laws;
    7.1.6
    You must not impersonate other people, particularly employees and representatives of About the Funeral or our affiliates; and
    7.1.7
    You must not use our System for unauthorised mass-communication such as "spam" or "junk mail".
    7.2
    You acknowledge that About the Funeral reserves the right to monitor any and all communications made to us or using our System.
    7.3
    You acknowledge that About the Funeral may retain copies of any and all communications made to us or using our System.
    7.4
    You acknowledge that any information you send to us through our System or post by way of review or recommendation about the provider(s) of a product or service may be modified by us in any way and you hereby waive your moral right to be identified as the author of such information. Any restrictions you may wish to place upon our use of such information must be communicated to us in advance and we reserve the right to reject such terms and associated information.
    8.
    Accounts
    8.1
    In order to procure products or services on this Website and to comment upon them you are required to create an Account which will contain certain personal details. By continuing to use this Website you represent and warrant that:
    8.1.1
    all information you submit is accurate and truthful;
    8.1.2
    you are not impersonating any individual or business;
    8.1.3
    that where you represent a business you have the full authority to do so.
    Your creation of an Account is further affirmation of your representation and warranty.
    8.2
    It is recommended that you do not share your Account details, particularly your username and password. About the Funeral accepts no liability for any losses or damages incurred as a result of your Account details being shared by you. If you use a shared computer, it is recommended that you do not save your Account details in your internet browser.
    8.3
    If you have reason to believe that your Account details have been obtained by another without consent, you should contact support@aboutthefuneral.com immediately to suspend your Account.
    8.4
    When choosing your username you are required to adhere to the terms set out above in Clause 7. Any failure to do so could result in the suspension and/or deletion of your Account.
    9.
    Termination
    9.1
    We may terminate your Account in the event that you:
    9.1.1
    are substantially in breach of these terms and conditions;
    9.1.2
    violate or attempt to violate the rights of any User of this site or third party or in any way seek to infringe their rights therein;
    9.1.3
    are attempting to use this site for the furtherance, whether actual or contemplated, of any criminal act.
    9.2
    In the event that we have to terminate your account we will be under no obligation to provide a reason for such termination.
    10.
    Our Obligations to You
    10.1
    We provide a means by which you can compare various products and services to ascertain which is best suited to your particular circumstances. Based upon the information provided the product or service provider will prepare a quote that you can use to compare against other services or products.
    10.2
    It is therefore vitally important that when providing information to any product or service providers you ensure that the information submitted is accurate and truthful. A failure to provide correct information could invalidate any subsequent contract between you and the product or service provider or materially affect the price you are expected to pay or the service you are provided with.
    10.3
    Subject to these Terms and Conditions we will endeavour to ensure that all information provided by you is passed on correctly to the product or service provider.
    11.
    Your Obligations to Us
    11.1
    In order to get a quote through our price comparison service, you will need to answer a number of questions on our site which cover the full set of questions needed by all the different underlying funeral director service providers, pre-paid funeral plan companies and any intermediaries they may use. The answers you give will determine the amount you pay and the level of service or product you receive. You must get permission from any other people whose details you propose to use in requesting a quote, before you provide us with any of their information. This applies to all information that you provide. In submitting any other person's details, you are warranting to us that you have their permission to do so, and that they understand how their information will be used.
    11.2
    It is your responsibility to ensure that all information you enter onto About the Funeral is true, accurate and complete and that you disclose all relevant and material facts. If you do not provide accurate information and disclose all material facts this could lead to inaccurate pricing.
    11.3
    As we work with a large number of providers it is important that you read the provider’s terms and conditions, and that you agree with them before purchasing your product or service as they will differ to ours.
    11.4
    Once you have accepted the service provided by a funeral director or purchased a pre-paid funeral plan product, it is important that you read all documents issued to you by your selected provider and ensure that you are aware of any levels of service, limitations and any other terms that apply. If any information is not correct, it is your responsibility to identify the mistake and correct this with the provider directly.
    12.
    Validity of Quote
    12.1
    The quote provided to you by the product or service provider remains outside of our control. Any quote provided may be subject to limitations or exceptions or terms and conditions specific to that product or service provider. It is your responsibility to investigate and ensure whether any specific provisions apply to you. Prices contained in quotes provided remain subject to change and we can provide no assurance as to how long a price will remain valid for.
    12.2
    To purchase the product or service for which you have received a quote you should contact that product or service provider. The means by which the transaction will be completed will be determined by the product or service provider. Where available a hyperlink will be provided in your quote so that you may view the product or service provider’s website and contact details therein.
    13.
    Delivery of Quotes to You
    13.1
    We will use our best endeavour to provide the results of your enquiry online (or by such other means as We may determine from time to time) however We are reliant upon the operation of third party websites to do so and the operation of the World Wide Web generally. There may be times when access to those websites or the World Wide Web may be limited which will impact upon our ability to provide all available quotes. Where possible we will notify you of such an instance.
    14.
    Our Responsibility for Content
    14.1
    We have taken every reasonable step to make sure the information contained in this website is accurate and up-to-date and that any statements of fact are true and accurate. However, we can accept no liability for any errors or omissions on the part of third party websites who may owe you a separate duty of care.
    14.2
    Whilst we take every reasonable step to counteract viruses and other things with contaminating or destructive properties, we can give no warranty that this site and its content are free from viruses or anything else that has such contaminating or destructive properties. We would encourage you to use your own anti-virus software when using the internet or visiting websites.
    14.3
    Although reviews, comments and replies are subject to clause 7 of these Terms and Conditions and our Moderation and Review and Response Policies we are not responsible for any comments, reviews or ratings made by users of the Site or suppliers of products and/or services.
    15.
    Privacy
    15.1
    Use of the Website is also governed by our Privacy Policy a copy of which can be found by clicking on the link and which is incorporated into these terms and conditions.
    15.2
    The Website places the following cookies onto your computer or device. These cookies are used for the purposes described herein. Full details of the cookies used by the Website and your legal rights with respect to them are included in our Privacy Policy. By accepting these terms and conditions, you are giving consent to RCF to place cookies on your computer or device. Please read the information contained in the Privacy Policy prior to acceptance.
    Name of Cookie Name of Provider 1st/3rd Party Purpose
    _ga Google 1st This cookie is used to distinguish unique users by assigning a randomly generated number as a client identifier. It is included in each page request in a site and used to calculate visitor, session and campaign data for the sites analytics reports.
    15.3
    If you wish to opt-out of our placing cookies onto your computer or device, please alter the settings on your internet browser. You may also wish to delete cookies which have already been placed. For instructions on how to do this, please consult your internet browser’s help menu.
    16.
    Disclaimers
    16.1
    About the Funeral makes no warranty or representation that the Website will meet your requirements, that it will be of satisfactory quality, that it will be fit for a particular purpose, that it will not infringe the rights of third parties, that it will be compatible with all systems, that it will be secure and that all information provided will be accurate. We make no guarantee of any specific results from the use of our Service or Services.
    16.2
    The information contained in this website is for general information purposes only. The information is provided by About the Funeral and while we endeavour to keep the information up to date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk.
    16.3
    No part of this Website is intended to constitute a contractual offer capable of acceptance.
    16.4
    Whilst we use reasonable endeavours to ensure that the Website is secure and free of errors, viruses and other malware, all Users are advised to take responsibility for their own security, that of their personal details and their computers.
    17.
    Changes to the Service and these Terms and Conditions We reserve the right to change the Website, its Content or these Terms and Conditions at any time. You will be bound by any changes to the Terms and Conditions from the first time you use the Website following the changes.
    18.
    Availability of the Website
    18.1
    The Service is provided "as is" and on an "as available" basis. We give no warranty that the Service will be free of defects and / or faults. To the maximum extent permitted by law we provide no warranties (express or implied) of fitness for a particular purpose, accuracy of information, compatibility and satisfactory quality.
    18.2
    aboutthefuneral.com accepts no liability for any disruption or non-availability of the Website resulting from external causes including, but not limited to, ISP equipment failure, host equipment failure, communications network failure, power failure, natural events, acts of war or legal restrictions and censorship.
    19.
    Limitation of Liability
    19.1
    To the maximum extent permitted by law, About the Funeral accepts no liability for any direct or indirect loss or damage, foreseeable or otherwise, including any indirect, consequential, special or exemplary damages arising from the use of the Website or any information contained therein. Users should be aware that they use the Website and its Content at their own risk.
    19.2
    Nothing in these Terms and Conditions excludes or restricts About the Funeral’s liability for death or personal injury resulting from any negligence or fraud on the part of About the Funeral.
    19.3
    Nothing in these Terms and Conditions excludes or restricts About the Funeral’s liability for any direct or indirect loss or damage arising out of the incorrect provision of Services or out of reliance on incorrect information included on the Website.
    19.4
    Whilst every effort has been made to ensure that these Terms and Conditions adhere strictly with the relevant provisions of the Unfair Contract Terms Act 1977, in the event that any of these terms are found to be unlawful, invalid or otherwise unenforceable, that term is to be deemed severed from these Terms and Conditions and shall not affect the validity and enforceability of the remaining Terms and Conditions. This term shall apply only within jurisdictions where a particular term is illegal.
    20.
    No Waiver In the event that any party to these Terms and Conditions fails to exercise any right or remedy contained herein, this shall not be construed as a waiver of that right or remedy.
    21.
    Third Party Rights Nothing in these Terms and Conditions shall confer any rights upon any third party. The agreement created by these Terms and Conditions is between you and About the Funeral.
    22.
    Contacting Us and Complaints Procedure
    22.1
    All notices / communications shall be given to us either by post to our Premises (see address above) or by email to support@aboutthefuneral.com. Such notice will be deemed received 3 days after posting if sent by first class post, the day of sending if the email is received in full on a business day and on the next business day if the email is sent on a weekend or public holiday.
    22.2
    We may from time to time send you information about our products and/or services or contact you to discuss your quote. If you do not wish to receive such information or be contacted by us, please write to us at our Premises (see address above) or email unsubscribe@aboutthefuneral.com.
    22.3
    Our aim is at all times to provide a first class standard of service. However, there may be occasions when you feel we may have not achieved this. If we fall short of our own high standards then we want you to tell us. At About the Funeral we take all complaints seriously.
    22.4
    In the first instance complaints should be addressed to us via email. When contacting us regarding a complaint please provide details of the issues you have encountered along with your full name, contact address and telephone number and times at which it would be most convenient to contact you.
    22.5
    Once the complaint is received we will endeavour to respond to you as promptly as possible and in any event within 24 hours and try, where possible, to achieve an amicable resolution.
    22.6
    If your complaint is regarding a provider that you have purchased a product or service through and with whom we put you in touch, then you should address your complaint direct to that company or the trade association to which that provider belongs (where applicable). About the Funeral cannot accept liability for errors made by the selected provider or answer complaints on their behalf. In such an event we recommend you follow the guidelines provided in their complaints procedure.
    23.
    Law and Jurisdiction These Terms and Conditions and the relationship between you and shall be governed by and construed in accordance with the Law of England and Wales and we and you agree to submit to the exclusive jurisdiction of the Courts of England and Wales
    Review & Response Policy

    In addition to the General Terms & Conditions at 7 above, as a user of this site you will be able to use the Ratings & Reviews feature to help you make an informed choice when choosing a funeral provider.

    The following policy helps ensure the reviews and responses we publish are honest, relevant and objective.

    1.
    The Reviewer (the client of the funeral provider, i.e. the person responsible for signing the funeral arrangement form)
    1.1
    The review can only be written by the actual client of the funeral provider.
    1.2
    The review will be published in accordance with our Moderation Policy.
    1.3
    We may need to contact the Reviewer in the event of a query or problem with the content and authenticity of the review. By submitting a review for publication on this website, the Reviewer (i) agrees to provide their preferred contact details in the event that the Reviewer needs to be contacted. The contact details will not be publicly displayed. Please see our Privacy Policy. (ii) The Reviewer agrees to authorise About the Funeral to seek confirmation from the reviewed funeral director that the Reviewer was their client and where necessary to provide the name of the deceased.
    1.4
    Should the review be disputed the review may be withdrawn from the site for up to 28 days pending further investigation. We may need to contact the Reviewer in the first instance and in the event of a query or problem with the content of the review in question. About the Funeral reserves the right to delete the original review on the grounds of inaccuracy or where it is in breach of our Terms & Conditions, Review & Response and Moderation policies.
    2.
    The Responder (the funeral provider)
    2.1
    A response to a review can only be written by the funeral provider under review.
    2.2
    Responders must comply with the Moderation Policy.
    2.3
    We may need to contact the Responder in the event of a query or problem with the content and authenticity of the response. By submitting a response for publication on this website, the Responder is agreeing to provide their preferred contact details in the event that the Responder needs to be contacted. The contact details will not be publicly displayed. Please see our Privacy Policy.
    2.4
    Should the response be reported the response may be withdrawn from the site for up to 28 days pending further investigation. We may need to contact the Responder in the first instance and in the event of a query or problem with the content of the review in question. About the Funeral reserves the right to delete the original response on the grounds of inaccuracy or where it is in breach of our Terms & Conditions, Review & Response and Moderation policies.
    3.
    Review Content
    3.1
    The review must be the sole opinion of the reviewing client’s experience and not the opinions or hearsay of others.
    3.2
    The review must be original.
    3.3
    The review must be relevant to the funeral arrangement process, the funeral service and funeral planning process provided to the client by the funeral provider under appraisal.
    3.4
    The review must not contain any spam, commercial content, contact information, or URLs.
    3.5
    To preserve impartiality, The review must not comment on other Reviewers’ comments.
    3.6
    Do not include questions to other Reviewers, funeral providers or to About the Funeral within your review. Please refer to About the Funeral for help with your questions at support@aboutthefuneral.com.
    3.7
    No profanity, threats, insults, prejudiced comments, hate speech, sexually explicit language or other non-family-friendly content will be permitted.
    3.8
    Please do not use ALL CAPS when posting your review.
    4.
    Response Content
    4.1
    The response must be authorised by a company Director or by management only.
    4.2
    The response must be the sole opinion of the funeral provider’s experience, taking into account details from those staff directly involved with the funeral service or funeral planning service under review.
    4.3
    The response must be relevant to the funeral arrangement process and funeral service appraised by the client.
    4.4
    The response must not contain any commercial content, contact information, or URLs.
    4.5
    To preserve impartiality, The response must not comment on other reviewers’ comments.
    4.6
    The response must not include questions to the reviewer.
    4.7
    No profanity, threats, insults, prejudiced comments, hate speech, sexually explicit language or other non-family-friendly content will be permitted.
    4.8
    Please do not use ALL CAPS when posting your response.
    5.
    Rights Reserved by About the Funeral
    5.1
    About the Funeral reserves the right to publish all reviews.
    5.2
    We reserve the right to refuse or remove at any time any review or funeral provider response that does not comply with our Terms & Conditions, Review & Response and Moderation Policies.
    5.3
    We reserve the right to contact either the Reviewer or Responder in the event of a query or problem with the content of their response.
    5.4
    Reviews and Responses provided are the subjective opinions of their authors. About the Funeral is an independent Limited company, it is not affiliated with any of the funeral providers and will not endorse the subjective opinions of the reviewers or responses by the funeral providers.
    Moderation Policy
    1.
    The Reviewer (the client of the funeral provider)
    1.1
    Your review will be moderated by About the Funeral before it appears on the site. Sometimes we will need to edit the content of your review, e.g. to amend typos, make the content more understandable without changing the meaning of your contribution, or to adhere to the terms of the Review & Response Policy.
    1.2
    We may need to contact you in the event of a query or problem with the content of your review. You agree to provide your preferred contact details.
    1.3
    If you notice a problem with abuse or content of any of the reviews and responses published on this website, please contact us immediately at support@aboutthefuneral.com.
    2.
    The Responder (the funeral provider)
    2.1
    Your response will be moderated by About the Funeral before it appears on the site. Sometimes we will need to edit the content of your response, e.g. to amend typos, make the content more understandable without changing the meaning of your contribution, or to adhere to the terms of the Review & Response Policy.
    2.2
    We may need to contact you in the event of a query or problem with the content of your response. You agree to provide your preferred contact details.
    2.3
    If you notice a problem with abuse or content of any of the reviews and responses published on this website, please contact us immediately at support@aboutthefuneral.com.